CTRLZ POS+ user guide

When registration is enabled, open Register, enter account and business details, choose country/language and explicitly accept the displayed Terms and acknowledge Privacy. Those boxes are not preselected. If documents are not published yet, ask the operator to complete setup.

Open the verification link sent to your account email before entering the portal. Check spam and use the resend action if needed. Local development mail uses the configured local mail transport, not a promised production mailbox.

Use Login with your email and password. In the portal, Account updates personal details and Business updates the primary business profile. Changing account credentials can revoke online tokens; never share your password.

Select Forgot password on Login, enter the account email and follow its time-limited reset link. Create and confirm a new password. A generic response protects whether an account exists.

Open Subscription for the current plan, real status, start/expiry dates and remaining days. Billing lists administrator-recorded payments; it is not an online gateway. Contact CTRLZ-tech for renewal arrangements.

Device shows the one registered computer and its reported platform/version and last seen time. License Status shows issued/expiry information. Activation is performed from the Windows application, not by adding another device in the portal.

Open Transfer Requests, describe the reason and proposed replacement installation, then submit. Track requested, under review, approved/rejected and completed states. Approval alone does not activate the new computer; its authenticated activation completes the transfer.

Downloads lists published Windows releases with version, notes and requirements. If none is published, no package is available; ask support rather than using an unofficial installer. A website download does not activate a device.

Use only an approved Windows package when available and follow its installer instructions. Developer builds need the complete Release bundle, not just the EXE. On first launch the app creates a secure installation identifier; do not delete or copy it to evade the device limit.

Connect to the configured server, sign in and activate this installation with an active subscription. The app stores tokens, not your password, and verifies the signed license locally. If another device is active, use the portal transfer workflow.

Edit the business profile in the web portal. In the Windows app, Settings selects language and transaction currency; Printing profiles contain receipt company details and an optional logo. There is no full local business-onboarding wizard or currency conversion: keep TRY and SYP histories separate.

Use Products to search by name/barcode, filter categories and create/edit a product. Enter price, unit, tax mode and optional unique barcode. Piece quantities are integers; weight/volume support up to three decimals. Decide whether inventory is tracked.

Select CSV/XLSX from product import, preview rows, map columns and review validation errors before confirming. Import creates new products rather than silently updating existing barcodes. Current batches are bounded to 5 MiB and 5,000 rows.

In Inventory, add or adjust tracked stock with a reason and inspect Movement History. The ledger preserves initial, manual and sale/reversal movements; negative tracked stock is prevented. Purchase finance entries do not add inventory: record stock separately.

Open POS, search or use a USB keyboard-emulation scanner, add products and review quantity/price/tax in the cart. Open Payment and confirm once. Checkout atomically records the invoice, payment and stock movement; repeated execution of the same checkout does not create another sale.

Record Cash, Card or Bank Transfer. Cash records the tendered amount and change and affects the drawer; card/bank records do not. These choices record payment locally; they do not charge a card or execute a bank transfer. One payment method is recorded per sale.

Open Invoices to search/paginate and inspect original item/price/tax snapshots. Cancellation requires confirmation/reason, preserves the original invoice and reverses only the remaining sale after prior returns. It is not deletion and cannot be applied twice.

Start a return from the invoice, select remaining quantities and record the reason and paid-now refund. Partial/full returns use historical amounts and restore tracked stock. Return value and cash paid are separate; open the return details to pay an outstanding balance later without returning items twice.

Finance records purchase, expense, other income, cash deposit/withdrawal and counted cash correction with a reason. Use the actual cash/card/bank method; noncash does not enter the drawer. Purchases and stock additions are separate. This is operational finance, not profit/loss or general accounting.

Settings → Printing manages installed Windows printers and profiles: 58/80 mm, A4/A5, copies, language, company text and optional logo. Preview or Save As PDF from a saved invoice/return. Auto printing follows committed checkout; printer failure does not undo the sale. Retry can duplicate paper: review the warning and never repeat checkout to retry.

Drawer support is disabled unless a compatible manufacturer/driver profile is explicitly acknowledged. Validate the actual device first. Reprints, retries and noncash sales never pulse the drawer; do not send arbitrary device commands.

Dashboard/Reports show sales, invoice count/average, returns, cancellations, net sales, taxes, top products and current low stock. Filter period/currency; do not combine TRY and SYP. Archives paginate sales, returns, finance and inventory. Export CSV/XLSX locally; profit/loss is not displayed.

Open Backup, choose creation and a strong password, then save the .ctrlzb file. It contains business data/settings/assets/templates, not API tokens, license, device credentials or installation identity. Store a second protected copy elsewhere; there is no automatic cloud backup. Keep the password safely: there is no recovery backdoor.

Choose a backup and enter its password. Wait for authentication, schema and integrity checks, then review and explicitly confirm replacement. An encrypted rescue of current data precedes the atomic restore. A valid mutation license is required. Device identity stays unchanged; review restored print settings before enabling automatic printing or drawer use. The current archive limit is about 128 MiB.

Review Subscription and refresh online before the signed license expires. An outage or token expiry alone does not erase a valid offline grant. Signed expiry or explicit eligibility denial blocks new sales, returns, expenses and inventory edits. Existing invoices, reports, exports and backups remain available; restore is a mutation and remains blocked.

Settings → Updates shows installed/latest version, notes, size and mandatory status. Choose when to download. The app verifies size/checksum and applicable Windows signature before a separate explicit install confirmation. Unsigned EXE/MSI warns; no automatic installation/restart occurs. Make a backup first; never run a failed-verification file.

For no internet/server unavailable, keep working only within a valid offline license and retry online later. For revoked/expired subscription, review the portal and contact support. For printer failure, use the saved print job, not another checkout. For wrong backup password or corruption, keep current data and locate a valid copy. Send the visible error description through Contact, never passwords, tokens, private keys or confidential exports.

No. First login, activation and periodic license refresh need a server connection. Afterwards, a valid signed license permits local work without continuous internet for at most seven days, never beyond subscription expiry.

In the Windows application’s local SQLite database. V1 does not upload products, inventory, sales, returns, expenses or local invoices to the server, and does not provide cloud sync.

Continue local operations while the cached signed license remains valid. Downloads and online account requests wait for connectivity. If the local license expires, new operational writes are blocked while history, reports, exports and backup remain accessible.

Each V1 subscription covers one business and one active POS device. A second installation needs an approved transfer, not another simultaneous activation.

No license is valid past subscription expiry. The app becomes read-only for new sales, returns, stock edits and financial entries. Review the subscription screen and contact CTRLZ-tech about renewal. Existing local data is not deleted.

Submit a transfer request in the customer portal and wait for review. After approval, activate the replacement installation. Move business data with a verified backup; credentials and installation identity are never restored from that backup.

Open Backup in the Windows app, create a password-protected .ctrlzb archive and keep it outside the working device in a safe location. Keep the password separately: lost passwords cannot be recovered. Test restoration before relying on a copy.

Arabic, Turkish and English, including Arabic right-to-left layouts in the website, portal and Windows application.

The app supports 58/80 mm receipt profiles and Windows-installed printer queues, plus A4/A5 and PDF. Actual USB/network drivers, paper output and cash drawers require testing with your hardware; universal hardware compatibility is not guaranteed.

No POS business database is stored on the V1 server. The portal holds account, subscription, device, licensing, billing and release information, plus messages you submit. Do not attach confidential operational exports or credentials to support messages.